Hire a remote customer service representative in Eastern Europe.
A remote customer service rep handles your calls, chats and emails with care, on the hours your customers need. In Eastern Europe, a mid-level hire costs about 65% less in salary than in the US.
Customer Service Representative salaries: Eastern Europe vs the US
| Level | Eastern Europe | US |
|---|---|---|
| Junior (0-2 yrs) | $18,000 | $41,300 |
| Mid-level (3-5 yrs) | $24,000 | $68,800 |
| Senior (6+ yrs) | $30,000 | $82,600 |
Ballpark annual salaries for full-time roles, before our fees. Not quotes: we give you real ranges on the call.
Your total cost, fees included
Salary plus our fees in year one, next to the same hire in the US, UK or DACH.
What a remote customer service representative does
- Answer calls, chats and emails
- Resolve orders, billing and account issues
- Log tickets and follow up
- Escalate and flag recurring problems
What we screen for
- Clear spoken and written English
- Empathy on difficult calls
- Help desk tools such as Zendesk, Gorgias or HubSpot
- Reliability on shift schedules
Why hire customer service reps in Eastern Europe
Senior skills, strong English
Professionals in Serbia and North Macedonia combine solid education with English used daily at work.
European hours, flexible for the US
Central European Time lines up with European clients, and we recruit people comfortable working afternoons and evenings for US teams.
Hiring a customer service representative in Eastern Europe
How much does a customer service representative in Eastern Europe cost?
Ballpark annual salaries are $18,000 junior, $24,000 mid-level and $30,000 senior. Our fees sit on top: $2,500 one-time plus $700 a month if we employ them, or a 20% placement fee ($5,000 minimum) if you do.
How do you vet customer service reps?
We source, interview and screen every candidate, check the skills a customer service representative needs, and add practical tests where the role calls for it. You meet a shortlist and choose who to hire.
What if the hire doesn't work out?
If a hire resigns or is let go for performance within 90 days, we find a replacement at no extra fee. If we employ them, replacements continue for as long as they're with you.
Tell us about the customer service representative you need.
15 minutes. You'll leave knowing what the role costs and how fast we can fill it.
Book a 15-minute call ↗